Answers to your most common AT & T questions

If you are a new AT & T user, you may have a few questions about the way your service provider operates. How do you get a hold of the customer care center or what are rollover minutes? We’ve compiled a list of commonly asked questions so that you can get past the technicalities of your contract and start enjoying your new phone. Q.How do I contact AT&T Wireless Customer Care? A.1-800-331-0500 or 1-866-246-4852Q: What are Mobile to Mobile minutes?A: Mobile to Mobile minutes are minutes used towards making calls to or receiving from other AT&T Wireless Customers. They apply at anytime of the day or week and do not affect your regular bucket of Anytime minutes or Rollover minutes if the feature is added to your plan.Q. What is Rollover Minutes? A.Rollover Minutes are the minutes unused during a bill period. These unused minutes are then carried over to the next period and so on and so forth. The 1st month of rollover minutes will begin on the 2nd month of service.Q. Will my Rollover Minutes carry on forever? A. No, unfortunately your Rollover Minutes have a lifespan of 12months.Q. How much does it cost to cancel my contract?A. If you just received your new phone, you have 30 days to cancel your activation without an early termination free.Otherwise, if you agreed to a 1-2 year service plan before June 1st 2010, the cancellation fee is 175 less 5 for every full month you complete with the plan.However, after June 1st, 2010, and if there is certain equipment involved, the early termination fee is much higher. Users must pay 325 and less 10 for every month completed. If you have a device outside of AT & T’s specific equipment, your cancellation fee is 150 less 4 for every month.Q: What qualifies as specified equipment? A: If you have any of the following devices, your early termination fee is 325 less 10 for every month you have used the plan.

  • Motorola: Backflip, ES400
  • Nokia: E71X, Surge
  • Palm: Pixi Plus, Pre Plus
  • Samsung: Captivate, Jack, Propel Pro
  • Sony Ericsson: Vivaz, Xperia X10
  • All Netbooks models
  • All iPhone models
  • All BlackBerry models
  • Garmin: Nuvifone G60
  • HP: iPAQ Glisten
  • HTC: Aria, PURE, Tilt2
  • LG: eXpo