Are you new to or looking into T-Mobile? Switching cell phone companies can get confusing. Each service provider offers different plans and guidelines. In order to help the transition from each company, we have answers to your most commonly asked T-Mobile questions.Q. How do I contact T-Mobile Customer Care? A. Simply call 1 (800) 937 8997Q. Where are the T-Mobile HotSpots?A. Most Starbucks locations are HotSpot ready with T-Mobile service. They do not supply computers or laptops for use but bringing a laptop or PDA with built-in WiFi will grant you access to the web after simply logging in with your account.Q. I have a T-Mobile Prepaid aka “T-Mobile To Go” account, will my minutes carry over? A. If the account has not yet expired, yes the remaining minutes on the prepaid balance will carry over if you add a new card. You will however lose your remaining minutes if the account is not replenished by the date of card expiration (NO EXCEPTIONS).i.e.: If you purchased a 10 card which has 30day expiration, comes with 60 minutes and you purchased it on January 1st. You have only used 10 minutes and it is January 29th.If you purchase another 10 card on the 29th and entered it into their system your account will remain active for another 30days from the date of entry. The remaining balance here is 50 minutes so replenishing the account will be 50 minutes 60 minutes giving you 110 minutes.However if you were to purchase a new card say February 3rd you have lost those 50 minutes left on the account and will only receive the minute amount on the new card purchased.Q. Does it cost anything to switch to T-Mobile?A. No, there are no extra charges for changing to T-Mobile. As long as your contract has expired with your previous service provider, there should be no early termination fee with them, either.