Q: Is there a way for me to check the minutes I have used on my account?

A: Yes, Dial *MIN# or *646# and hit SEND from your handset.

Q: What are Mobile to Mobile minutes?

A: Mobile to Mobile minutes are minutes used towards making calls to or receiving from other AT&T Wireless Customers. They apply at anytime of the day or week and do not affect your regular bucket of Anytime minutes or Rollover minutes if the feature is added to your plan.

Q: I would like to use my phone overseas is this possible?

A: It is possible to use your AT&T handset overseas with AT&T service however you must have a compatible handset leveraged for overseas usage. The handsets must be able to pick up the frequencies of Europe and Asia and the per minute rates will vary depending on the country. Your anytime minutes will not apply towards calls made or received overseas.
Q: Can I change my rate plan at anytime without penalties?

A: Yes, regardless of where you are in your contract you may change your plan according to your needs. There are no fees in changing your plan to a higher or lower package; HOWEVER you will be subject to resigning your service agreement for 1 year from the time of change if your current contract is less than 1 year. The new rate plan will not be effective until your next billing cycle. If however you request the plan to be effective immediately you will be subject to prorated charges.

Q: What are prorated charges?

A: Prorated charges are the partial billing. For new activations it is from the start of service to the end of the billing cycle. For change in rate plans it is the old rate plan beginning billing cycle date to the date of change and the new rate plans date to the end of the billing cycle. For an estimation of your prorated bill take your rate plan and divide it into the number of days in the month and then multiply it by how many days of service.
IE: Billing cycle is the 12th each month
Date of Activation was the 1st of the month
The rate plan is $39.99 each month

$39.99plan % 30 days = $1.33 per day
$1.33 per day x 18 days (#days left until the next billing cycle) = $23.94

This does not include any taxes, overage charges, directory assistance, text messaging, activation fees, etc etc.

Q: How do I setup my Voice Mailbox?

A: Once your phone is activated, you'll be able to receive voice mail. To get started, follow the steps below to learn how to set up and retrieve your voice mail. If you forget your passcode, log in to My Account and reset your passcode.
1. Setting up your Voice Mailbox Press and hold the 1 key.
2. Follow the voice prompts.

Q: How do I retrieve my Voice Messages?

A: Checking Your Voice Mail Messages from your phone.
1. Press and hold the 1 key (available on most handsets) or go into “Messages” and then “Voice Messages” and then “Call Voice Mailbox”
2. Follow the voice prompts.

Q: Can I check my Voice Mail from another phone other than my wireless?

A: Yes, you can check your messages from anywhere, these directions apply from a landline or another cell phone except Puerto Rico*
1. Dial your 10-digit wireless number.
2. Press the * key when you hear your personal greeting.
3. Enter your personal passcode.
4. Follow the voice prompts.

For additional answers or questions please contact our office at (781) 642-9700