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| Sprint
Frequently Asked Questions
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| Q. |
How
do I contact Sprint Customer Care? |
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| A. |
For
Sprint PCS 1 (800) SPRINT1 or 1 (800) 777 4681 or
for Nextel 1 (800) 639 6111 |
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| Q. |
What
is the Cancellation Fee/Termination Fee? |
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| A. |
Canceling
your Sprint (PCS) account or Terminating Service
before the contract of service is due will result
in a $175 early termination fee regardless of the
length left in the contract. |
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| Q. |
Is
my activation fee refundable? |
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| A. |
If
the phone is activated and returned within 7 days
of activation with all its original items that came
with the box at the point of sale, the activation
fee will be refunded and will not result in an early
termination fee (NO EXCEPTIONS). If the additional
items i.e.: home charger, instruction booklet, is
not returned with the phone you will be subject
to at least a $50 charge in replacing the items.
You will be responsible for the time of use. |
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| Q. |
What
are Mobile to Mobile minutes? |
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| A. |
Mobile
to Mobile minutes are minutes used towards making
calls to or receiving from other Sprint (Nextel
or IDEN) or Sprint (PCS) customers. They apply at
anytime of the day or week and do not affect your
regular bucket of Anytime minutes. |
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| Q. |
Can
I use my Sprint (PCS) ReadyLink to contact Sprint
(IDEN) customers? |
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| A. |
Unfortunately
at this time their systems are not set up for this
feature. However this will be available over time. |
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| Q. |
Can
I change my rate plan at anytime without penalties? |
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| A. |
Yes,
regardless of where you are in your contract you
may change your plan according to your needs. There
are no fees in changing your plan to a higher or
lower package; HOWEVER you will be subject to resigning
your service agreement for 2 years from the time
of change if your current contract is less than
1 year. The new rate plan will not be effective
until your next billing cycle. If however you request
the plan to be effective immediately you will be
subject to prorated charges. |
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| Q. |
What
are prorated charges? |
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| A. |
Prorated
charges are the partial billing. For new activations
it is from the start of service to the end of
the billing cycle. For change in rate plans it
is the old rate plan beginning billing cycle date
to the date of change and the new rate plans date
to the end of the billing cycle. For an estimation
of your prorated bill take your rate plan and
divide it into the number of days in the month
and then multiply it by how many days of service.
i.e.
Billing cycle is the 12th each month
Date of Activation was the 1st of the month
The rate plan is $39.99 each month
$39.99plan
% 30 days = $1.33 per day
$1.33 per day x 18 days (#days left until the
next billing cycle) = $23.94
This
does not include any taxes, overage charges, directory
assistance, text messaging, activation fees, etc
etc.
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| Q. |
How
do I use my voicemail? |
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| A. |
To
listen to your voicemail messages, press 1. From
here, you can do the following:
* Press 2 to reply to another
PCS subscriber
* Press 3 to advance the message
* Press 4 to replay the message
* Press 5 to rewind the message
* Press 6 to forward the message
* Press 7 to erase the message
* Press 8 to call back
* Press 9 to save the message
* Press 0 for more options
To send a voicemail message, press
2.
* Press 3 to get to your personal
options and settings.
* To place a call, press 8.
* To disconnect the call, press *.
For additional answers or questions
please contact our office at (781) 642-9700
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ABC
Wireless, Inc.
© Copyright 2005 All Rights Reserved.
Site Created and Maintained by AndPlus
Design, LLC
c2001, Nextel Communications, Inc. All rights reserved.
Nextel, the Nextel logo, Nextel Direct Connect and Nextel Online
are registered trademarks and/or service marks of Nextel Communications,
Inc. Motorola, the stylized M logo and all other trademarks indicated
as such herein are trademarks of Motorola, Inc. (R) Reg. US Pat
& TM. Off. All other product names and services are the property
of their respective owners. |
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