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| T-Mobile
Frequently Asked Questions |
| Q. |
How
do I contact T-Mobile Customer Care? |
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| A. |
Simply
call 1 (800) 937 8997 |
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| Q. |
What
is the Cancellation Fee/Termination Fee? |
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| A. |
Canceling
your T-Mobile account or Terminating Service before
the contract of service is due will result in a
$200 early termination fee regardless of the length
left in the contract. |
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| Q. |
What
are Mobile to Mobile minutes? |
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| A. |
Mobile
to Mobile minutes are minutes used towards making
calls to or receiving from other T-Mobile Customers.
They apply at anytime of the day or week and do
not affect your regular bucket of Anytime minutes
if the feature is added to your plan. |
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| Q. |
Where
are the T-Mobile HotSpots? |
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| A. |
Most
Starbucks locations are HotSpot ready with T-Mobile
service. They do not supply computers or laptops
for use but bringing a laptop or PDA with built-in
WiFi will grant you access to the web after simply
logging in with your account. (For additional or
exact locations in your area please refer to customer
service) |
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| Q. |
I
would like to use my phone overseas is this possible? |
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| A. |
It
is possible to use your T-Mobile handset overseas
with T-Mobile service however you must have a compatible
handset leveraged for overseas usage. The handsets
must be able to pick up the frequencies of Europe
and Asia and the per minute rates will vary depending
on the country. Your anytime minutes will not apply
towards calls made or received overseas. |
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| Q. |
Can
I change my rate plan at anytime without penalties? |
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| A. |
Yes,
regardless of where you are in your contract you
may change your plan according to your needs. There
are no fees in changing your plan to a higher or
lower package; HOWEVER you will be subject to resigning
your service agreement for 1 year from the time
of change if your current contract is less than
1 year. The new rate plan will not be effective
until your next billing cycle. If however you request
the plan to be effective immediately you will be
subject to prorated charges. |
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| Q. |
What
are prorated charges? |
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| A. |
Prorated
charges are the partial billing. For new activations
it is from the start of service to the end of the
billing cycle. For change in rate plans it is the
old rate plan beginning billing cycle date to the
date of change and the new rate plans date to the
end of the billing cycle. For an estimation of your
prorated bill take your rate plan and divide it
into the number of days in the month and then multiply
it by how many days of service.
IE: Billing cycle is the 12th each month
Date of Activation was the 1st of the month
The rate plan is $39.99 each month
$39.99plan % 30 days = $1.33 per
day
$1.33 per day x 18 days (#days left until the
next billing cycle) = $23.94
This does not include any taxes,
overage charges, directory assistance, text messaging,
activation fees, etc etc.
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| Q. |
I
have a T-Mobile Prepaid aka “T-Mobile To Go”
account, will my minutes carry over? |
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| A. |
If
the account has not yet expired, yes the remaining
minutes on the prepaid balance will carry over if
you add a new card. You will however lose your remaining
minutes if the account is not replenished by the
date of card expiration (NO EXCEPTIONS). (For card
amounts and expiration please refer to the prepaid
section of T-Mobile).
i.e.: If you purchased a $10 card
which has 30day expiration, comes with 60 minutes
and you purchased it on January 1st.
You have only used 10 minutes
and it is January 29th.
If you purchase another $10 card
on the 29th and entered it into their system your
account will remain active for another 30days
from the date of entry. The remaining balance
here is 50 minutes so replenishing the account
will be 50 minutes + 60 minutes giving you 110
minutes.
However if you were to purchase
a new card say February 3rd you have lost those
50 minutes left on the account and will only receive
the minute amount on the new card purchased.
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| Q. |
How
do I setup my Voice Mailbox? |
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| A. |
You
must use your handset to setup Voice Mailbox for
the first time. Using your T-Mobile phone, follow
these steps:
1. Dial 123 from the handset or hold down the 1
key (available on most handsets) or you can menu
down to “Call Voice Mail”.
2. The Voice Mail system will then ask you to enter
your passcode, which is the last 4 digits of your
mobile # or 10 digit wireless # if the passcode
has been reset.
3. Once you are in your Voice Mailbox, you will
be prompted through the tutorial on how to set up
your Voice Mailbox.
4. One of the prompts will ask you to change your
passcode. You may select any 4-10 digit code.
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| Q. |
How
do I retrieve my Voice Mail? |
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| A. |
There
are three ways to retrieve Voice Mail from your
handset.
1. Dial 123 and press Send. At the prompt, enter
your passcode.
2. Press and hold the 1 key. At the prompt, enter
your passcode.
3. Dial your mobile number and press the * key to
interrupt the Voice Mail greeting.
4. At the prompt, enter your passcode.
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| Q. |
How
do I retrieve Voice Mail other than from my wireless
handset? |
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| A. |
Dial
your 10 digit PCS number and press the * key to
interrupt the Voice Mail greeting. At the prompt,
enter your passcode.
For additional answers or questions
please contact our office at (781) 642-9700
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